Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out forms on our website, communicate with us via email or phone, or engage our professional services. This may include your full name, email address, telephone number, company name, job title, and project requirements.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This data is collected using cookies, server logs, and similar technologies.

For clients engaged under a service agreement, we may collect additional business information necessary for project delivery, including network architecture details, system configurations, access credentials provided solely for service delivery purposes, and project-related communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the information or services you request
• To deliver, maintain, and improve our professional services and technical solutions
• To communicate with you about project updates, service announcements, and administrative messages
• To send occasional marketing communications about our services, with your consent where required by law
• To analyse website usage patterns and improve the user experience on our site
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined under applicable privacy legislation including PIPEDA and GDPR:

• Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications
• Contractual Necessity: Where processing is necessary for the performance of a service agreement with you or your organisation
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms
• Legal Obligation: Where processing is required to comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or delivering services to you, provided those parties agree to maintain the confidentiality and security of your data.

These service providers may include cloud infrastructure providers, email communication platforms, project management tools, payment processors, and analytics services. All third-party processors are carefully vetted and contractually bound to process data only on our instructions and in compliance with applicable data protection laws.

We may disclose your information if required to do so by law, in response to a valid legal request from a governmental authority, or to protect our legal rights, property, or safety, as well as that of our clients and others.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, inquiry-related data is retained for 24 months following the conclusion of the inquiry, while client project data is retained for the duration of the service agreement plus seven years thereafter for compliance purposes.

When data is no longer required, we securely delete or anonymise it in accordance with our data retention and disposal policies. In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such anonymised data without further notice to you.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information under applicable privacy laws such as PIPEDA in Canada or GDPR in the European Economic Area:

• The right to access the personal data we hold about you
• The right to rectify inaccurate or incomplete personal data
• The right to erasure, also known as the right to be forgotten
• The right to restrict processing of your personal data in certain circumstances
• The right to data portability to receive your data in a structured, commonly used format
• The right to object to processing based on legitimate interests or direct marketing
• The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at support@jhrcreative.buzz. We will respond to your request within 30 days, or as otherwise required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

We use the following categories of cookies: strictly necessary cookies required for the proper functioning of the website; analytics cookies that help us understand how visitors interact with our site; and functionality cookies that remember your preferences and enhance your experience. You can control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

As a Canadian company serving clients internationally, your information may be transferred to and processed in countries outside your country of residence, including Canada and the United States. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses approved by applicable regulatory authorities where required.

Our servers and data storage infrastructure are primarily located in Canada and the United States, with additional redundancy nodes in Europe for clients requiring local data residency. We take reasonable steps to ensure that any international transfers comply with applicable data protection laws.

9. Security Measures

We implement and maintain appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS 1.3 protocols, encryption of data at rest using AES-256, role-based access controls, regular security audits, and employee training on data protection practices.

Despite our best efforts, no method of electronic storage or transmission over the Internet is completely secure. We cannot guarantee absolute security of your data, but we will promptly notify you in the event of a data breach affecting your personal information as required by applicable law.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately. If we discover that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as quickly as possible.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not owned or controlled by JHR Creative Group Corp. This Privacy Policy applies only to information collected on our website. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the Effective Date at the top of this policy and may provide additional notice through our website or via email for significant modifications. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JHR Creative Group Corp
50 Carroll St
Toronto, ON M4M 3G3
Canada (CA)

Email: support@jhrcreative.buzz
Phone: +1 747 699 8460

We are committed to resolving any complaints regarding your privacy and data protection concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.

Developed by JHR Creative. This Privacy Policy was crafted to reflect our commitment to transparency and data protection.